Exchange & Return

Return product

In case you would like to return (a part of) your order, we do offer a return period of 14 days. The return costs are for your account.

Send the package to:

No Excess Maastricht 

Achter het Vleeshuis 29

6211 GR Maastricht NL

Our products are carefully composed and are of high quality. However, it might be possible that there is a manufacturing defect in the product. In case of a manufacturing defect in the product, please contact us immediately and attach a picture to your message. Please note that we must be informed within a reasonable timeframe after discovery if received products are defective or damaged.

• The products are under your responsibility until they are received in our store;
• All goods are inspected upon arrival in our store. Products must be returned undamaged with the labels still attached;
• If products are damaged or in an unacceptable condition, this may result in deductions from your refund due to the lost value of the product;
• No Excess Maastricht reserves the right to refuse return shipments that have been registered or sent outside of the stipulated period or items of clothing that are not in the same condition as they were sent.

After the return shipment has been approved upon arrival, you will receive an email confirming that the amount will be refunded within 14 days on the original method of payment.

Exchange product

Unfortunately, we cannot exchange your returned products. If you still would like to order a different size, colour or product, you can place a new order in our webshop.